Taikang Online Property Insurance Co., Ltd. · Beijing, China

• Aligned business KPI definitions to reduce weekly reporting inconsistencies and manual reconciliation effort
• Wrote parameterized PL/SQL scripts for data extraction, validation, and multi-source cleaning across multiple tables
• Built Tableau / Excel dashboards and standardized report templates (daily/weekly/monthly + campaign reviews)
• Improved the workflow from “data → reporting → review”, enabling faster insights and more consistent decision-making

Hangzhou No. 2 High School Education Group (Tianyuan Huilan School) · Hangzhou, China

• Supported the organization of a national foreign-language education research conference (on-site operations)
• Handled equipment setup and technical support to ensure smooth session delivery
• Organized promotional materials and participant data, improving internal documentation workflows
• Assisted the International Department with scheduling, document proofreading, and cross-team coordination

The University of Sydney China Centre · Suzhou, China

• Served as a student volunteer bridge between the university and Chinese international students
• Supported 500+ students who were unable to enter Australia during border closures
• Helped students participate in academic activities and maintain a sense of campus community remotely
• Strengthened cross-cultural communication, teamwork, and coordination in a student-facing support role